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Here at The Colour Bug we offer an exchange or refund for items, as long as they are in their original condition with its price tag attached. Make sure you return the items within 14 days of purchase. You will have to pay the return shipping cost though.


Sale items can only be exchanged, and not refunded.


We try to ensure quality in everything we sell. But our products are handmade and sometimes mistakes do happen. In which case, faulty merchandise may be returned for exchange or refund within 14 days.


Unfortunately, earrings cannot be returned for hygiene reasons.


Also remember, refunds can only be processed using the original tender and EFTPOS refunds must be processed to the original card.

Still unsure or need more information?

Send us a message, and our friendly team

will be in touch with you soon!

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